We responded to this feedback by changing the service flow. Originally, the service asked customers to create an account and sign into the service before they could use it. Some customers were not happy going through this process only to find the service gave no information on the property they were interested in. Preview search results without signing in One of the top priorities for our customers was the ability to keep an electronic copy of the title summary product, as they could only view and print the product. We added a simple download feature and monitored feedback to learn if this met customer needs. Following feedback we added the following features. We asked our customers what they wanted to see from the service and fed that directly back into the development stream. I was delighted and extremely proud when the new version of this service passed its Government Digital Service (GDS) beta assessment in December 2017, meaning that the team’s hard work to ensure the service met GDS standards was well worth it. Following continued user research we updated the service further by adding new features. With earlier versions of FPI, we thought we’d got it right. Now, the information is available in a simple, accessible summary that is easier to understand.
The Find property information (FPI) service allows citizens to download a summary of information about a property including the address, title number, current owner’s name and address, what they paid for the property, whether it is freehold or leasehold, if there is a mortgage on the property and the lender’s contact details.īefore FPI citizens downloaded the information and had to interpret it themselves.
#Blueprint registry search update
Here I’ll update you on the exciting new updates to this service. You may have read about it in John Abbott’s recent blog about our digital services. I’m Mina, the Product Owner for our Find property information service.
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